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Knowledge Base
FAQ
Getting Started
(7)
How to Use the Dashboard
How to Add a Property
I did not receive my verification email
Quick Start Guide
How Does Rentastic Keep My Bank Data Safe?
How to Sign Up and Register for a Rentastic Account
investing-in
Properties
(17)
How to Handle the Sale of a Property in Rentastic: A Step-by-Step Guide
How To Edit My Property?
How Do I Add Multiple Units Instead of Properties?
How to manage/add/remove attachments for my Rentastic properties?
Sorting Property Order in Rentastic
How do I edit a tenant’s information?
How to add and create my tenant’s details to Rentastic?
How to add or remove a document to a tenant profile?
Update My Cap Rate and Annual NOI Values
What is ‘Cash-on-Cash Return’?
What is the 1% Rule?
Why archive a property?
Why Does My ‘Zestimate’ Show $0?
Accounts
(3)
How Do I Permanently Delete My Account?
How Do I Change My Email Address Or Password?
How to update my Rentastic billing information?
Transactions
(24)
How to Manually Import My Transactions in Bulk?
How to customize your viewable transactions?
Why Can’t I See my Pending Transactions?
How To Search Your Transactions?
How Should I Classify Returns?
Auto-classify My Investment Portfolio With Rentastic
Export Transactions in Rentastic Support
How Do I Retrieve my Archived Transactions?
How do I split a transaction?
How do you scan or attach receipts to a transaction?
How far back does transaction data go?
How To Archive My Transactions?
How to Categorize Your Mortgage Payments
How to Classify Credit Card Payments or Bank Transfers
How to Reconnect your Bank account
How to Remove Duplicate Transactions
Make a Transaction “Not Count” Against My Income/Expenses?
Manually Add Transactions in Rentastic
My transactions only go back 6 months
View Transactions that Are Not Classified or Categorized
Banking
(7)
My Bank isn’t listed under “Link Accounts”.
How Many Bank Accounts Can I Link?
My Bank Account Isn’t Available
Having Issues Connecting My Bank Account
Why Isn’t Capital One Supported by Rentastic?
Duplicate Bank Account Handling in Rentastic
How to Add a Nickname to My Bank Account
Billing and Payment
(8)
How much does Rentastic cost?
How Do You Keep My Credit Card Information Protected?
How Do I Cancel My Subscription?
How does the referral program work?
How to Request a Refund?
Can’t Access Feature After Subscribing to Rentastic
Can’t Subscribe To Rentastic
I Was Double Charged – What Now?
Reports
(14)
How to Create a Balance Sheet Report
How to Preview Reports (P&L and Cashflow)
How to Export CSV Format for P&L Report
Creating P&L and Cash Flow Reports
How to Export Cash Flow Report for All Properties
How to Generate a P&L Statement for My Portfolio
I Need a Custom Report
Understanding the Money In/Money Out Report and How to Create One Using Rentastic
Why Are Some Categories Missing on my P&L Statement?
Why Aren’t Mortgage Payments Listed on my P&L?
Misc
(4)
Rent Estimate Accuracy of Rentastic
My Image Uploaded Upside Down
What are ‘Other’ Categories?
Countries Catered by Rentastic Beyond U.S.
Customization
(5)
How do I request a feature to be added to Rentastic?
Custom Transaction Categories
When should I classify a transaction to my “Entire Portfolio” vs Splitting a Transaction?
Change Category Type in Rentastic
How to Add Custom Categories for Assets, Liabilities, and Equity in Rentastic: A Guide for Residential Real Estate Investors
Troubleshooting
(4)
Accuracy of Rentastic for Users
How to Refresh My Transactions?
How to customize your viewable transactions?
How to Link or Relink a Bank Account in Rentastic
Article Categories
Getting Started
7
Properties
17
Accounts
4
Transactions
23
Banking
5
Billing and Payment
8
Reports
14
Misc
4
Customization
5
Troubleshooting
4
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