“Refresh my transactions” or refreshing your bank account may do the trick if some transactions are still not showing up and you already contacted your bank to advise that your transactions are not reported to Plaid.
How to do that?
- Under Administration, click on Bank Accounts.
- From your Connected Accounts, choose which bank has missing transactions.
- There is a drop-down option on the right side and from there, you can click Refresh Account.
Note that Rentastic refreshes your transactions 3 times a day.
12 MN MST
8 AM MST
4 PM MST
If this doesn’t resolve the issue, you may reach out to our Support Team by going to the Contact Us page and selecting Type: Technical Support.
Missing transactions? Try this article: I’m missing transactions. What do I do? – Rentastic Support