Troubleshooting

How to Link or Relink a Bank Account in Rentastic

Linking your bank account in Rentastic is a straightforward process that allows you to seamlessly manage your financial transactions within the platform. By following a few simple steps, you can securely connect your bank account and enjoy the convenience of automated payment processing and transaction tracking.   Log in to your Rentastic account using your […]

How to customize your viewable transactions?

Some users prefer seeing all transactions and for some, it works best to see 3 to 6 months worth of transactions. Rentastic gives you the freedom to adjust your transactions based on your preferences. To do this, click on Settings located on the menu bar under Extra. Under ‘Only display transactions from:’, pick your preferred […]

How Do I Fix Duplicate Transactions?

First, let’s talk about what causes duplicate transactions. This could happen due to multiple reasons: You have added or imported transactions from a bank account that is already linked.  Your linked bank account with Rentastic uploaded them using our third-party service Plaid after you manually added or imported your transactions. Rentastic’s goal is to make […]

How to Refresh My Transactions?

“Refresh my transactions” or refreshing your bank account may do the trick if some transactions are still not showing up and you already contacted your bank to advise that your transactions are not reported to Plaid.  How to do that?  Under Administration, click on Bank Accounts.  From your Connected Accounts, choose which bank has missing […]

Accuracy of Rentastic for Users

Rentastic strives to provide accurate calculations and reliable data for rental property owners. While we make every effort to ensure the accuracy of our calculations, we acknowledge that mistakes can happen, as we are all human after all. We have implemented robust algorithms and rigorous testing procedures to ensure the calculations within Rentastic are accurate […]

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