If you are unable to find the upgrade option, purchase a membership, or the Rentastic app is not giving you the option to do so, please connect with our Support Team through our Contact Us page and choose Type: Billing and we will make sure to rectify this for you.
Billing and Payment
I Was Double Charged – What Now?
If you have more than one charge in your credit card for your membership is definitely something we did not intend. Whether it was an issue with your credit card or the processor, we’re here to help. If you encountered this, please connect with our Support Team by going to the Contact Us page and […]
Can’t Access Feature After Subscribing to Rentastic
First of all, we would like to thank you for signing up with Rentastic! This is a very strange case and shouldn’t happen to our subscribers, but if you happen to have this experience, please reach out to our Support Team by going to the Contact Us page and selecting Type: Billing. We’ll make sure […]
How to Request a Refund?
At Rentastic, we acknowledge that your platform experience may occasionally fall short of expectations. While our goal is to offer the finest service and user satisfaction, situations can arise where a refund becomes necessary. Should you deem a refund appropriate, we’re ready to promptly address the matter. For a refund request, follow these steps: Visit […]
How does the referral program work?
Rentastic offers a no-cap referral program, meaning you can refer an unlimited number of users. You will earn $50 for each paid annual subscribed member or $10 for each monthly subscribed member that you refer. To earn a commission, the users you refer must become paid members. Free users will not earn you a commission. […]
How Do I Cancel My Subscription?
Although we’re sad to see that you no longer find our pro features valuable, cancelling a subscription is simple. If you have the time, we’d love to hear your feedback as to why you cancelled, or what could be improved. Cancelling a subscription is very straightforward: Select “Subscription” from the left-side menu Select the “Manage […]
How Do You Keep My Credit Card Information Protected?
Credit cards and payments are never actually submitted on our site. Instead, we partner with Stripe, a third party, to handle all transactions. This ensures that everything is safe, and secure. We never see your credit card number, not even in transit.
How much does Rentastic cost?
Rentastic is free to get started. However, if you want to track more than two properties, use reports, capture receipts, get free rent estimates, or use any of the other pro features, Rentastic costs $199/yr. Click here to see all of the premium features Rentastic Pro has to offer.