First, let’s discuss what might cause duplicate transactions. This can occur for several reasons:
You might have added or imported transactions from a bank account that is already linked.
Your linked bank account with Rentastic may have uploaded these transactions through our third-party service, Plaid, AFTER you had manually added or imported them.
Archived Tab
The Archived tab presents the list of all transactions that were either deleted or marked as a duplicate by our duplicate transaction logic.
Review and Audit
Simply click on the ‘Archived’ tab to view all the deleted or marked as duplicate transactions.
Click ‘Unhide’ to move the transaction back to the Transactions Page.
It will automatically update the transactions under the Archived tab.
Rentastic’s goal is to make sure that this would never happen, however, the situation may be beyond our control. What we want to assure you is that we are working on further improvements in our system to avoid this kind of situation.In the event that you experience this situation, please connect with our Support team by going to the Contact Us page.
